Terms Of Service

Last Revised: June 18th, 2026

These Terms of Service (the "Terms") are a binding agreement between PushPulse, Inc., a Delaware corporation ("PushPulse," "Company," "we," "our," or "us"), and the organization or individual that registers for, accesses, or uses the Service ("Customer," "you," or "your").

By accepting these Terms — whether by clicking "I agree," signing an Order Form that references them, or accessing or using the Service — you represent that you have the authority to bind your organization and you agree to these Terms on its behalf. If you do not have that authority, or you do not agree to these Terms, do not access or use the Service.

These Terms incorporate by reference our Privacy Policy and, where applicable, our Data Processing Addendum and any Order Form, Statement of Work, or service-level commitment we enter into with you (together, the "Agreement"). If you and PushPulse have signed a separate master services agreement or enterprise agreement, that agreement governs and controls over these Terms to the extent of any conflict.

1. Definitions

"Authorized User" means an individual whom Customer authorizes to access and use the Service under Customer's account, including administrators, operators, responders, and other personnel.

"Customer Data" means all data, content, and information that Customer or its Authorized Users submit to, store in, or generate through the Service, including contact lists, recipient information, messages, incident records, forms, documents, location data, and uploaded media.

"Order Form" means an ordering document, online sign-up flow, or written or electronic agreement that specifies the subscription plan, fees, term, and other commercial terms applicable to Customer's use of the Service.

"Recipients" means the individuals to whom Customer directs notifications, alerts, or other communications through the Service, including by SMS/text, voice, email, push notification, or other channel.

"Service" means the PushPulse software-as-a-service platform and all related web applications, mobile and tablet applications, hardware-paired applications, APIs, and integrations made available by PushPulse, as described at https://pushpulse.com and accessed at https://app.pushpulse.com.

"Usage Credits" means prepaid or metered units consumed for usage-based features such as SMS/text messages and outbound voice calls.

2. The Service and License Grant

Subject to your compliance with the Agreement and payment of applicable fees, PushPulse grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal business and safety operations, up to the seat, contact, location, and usage limits set out in the applicable Order Form or subscription plan.

The Service is licensed, not sold. PushPulse and its licensors retain all right, title, and interest in and to the Service. No rights are granted except as expressly stated in the Agreement.

3. Accounts and Authorized Users

Customer is responsible for configuring its account and for designating, managing, and de-provisioning Authorized Users. Customer is responsible for all activity that occurs under its account and under each Authorized User's credentials.

Customer and each Authorized User agree to: (a) provide accurate, current, and complete registration information; (b) maintain the confidentiality and security of account credentials, including any administrator credentials and single sign-on configuration; and (c) promptly notify PushPulse at support@pushpulse.com of any suspected or actual unauthorized access to or use of the account.

Authorized Users must be at least eighteen (18) years old. The Service is intended for use by organizations and their adult personnel and is not directed to children. Customer is responsible for ensuring that minors do not create or independently operate accounts.

You may not share credentials, allow access by anyone other than your Authorized Users, or use a username that infringes another party's rights or that is offensive, misleading, or unlawful.

4. Customer Responsibilities and Acceptable Use

Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data and for the conduct of its Authorized Users. Customer will use the Service only for lawful purposes and in accordance with the Agreement. Customer will not, and will not permit any Authorized User or third party to:

(a) violate any applicable law, regulation, or third-party right, including privacy, publicity, intellectual property, telecommunications, and anti-spam laws;

(b) use the Service to send communications for which the Recipient has not provided required consent, or in a manner that exceeds the scope of that consent (see Section 6);

(c) upload or transmit any content that is unlawful, defamatory, harassing, infringing, or that contains viruses, malware, or other harmful code;

(d) trigger false alarms, conduct unauthorized tests, or otherwise misuse panic, alert, or emergency features in a manner that could endanger people, divert emergency resources, or cause unnecessary alarm;

(e) reverse engineer, decompile, copy, modify, or create derivative works of the Service, except to the extent that restriction is prohibited by law;

(f) resell, sublicense, time-share, or provide the Service to third parties as a service bureau, except as expressly permitted in an Order Form;

(g) use any robot, scraper, or automated means to access the Service other than through documented APIs, or attempt to gain unauthorized access to the Service or its underlying systems;

(h) interfere with or disrupt the integrity or performance of the Service, including via denial-of-service attacks or excessive load; or

(i) use the Service to develop a competing product or to benchmark it for a competitor.

PushPulse may suspend access to address an actual or suspected violation of this Section, a security risk, or a non-payment, as described in Section 14.

5. Emergency Communications — Important Disclaimer

The Service is a communications and coordination tool. It is not an emergency dispatch service and is not a replacement for 911, public-safety answering points, or professional emergency, medical, fire, or law-enforcement services. Customer and its Authorized Users and Recipients should always contact 911 or local emergency services in an emergency.

Delivery of notifications, alerts, panic-button signals, push-to-talk audio, and other communications depends on factors outside PushPulse's control, including third-party wireless carriers, internet service providers, messaging aggregators, device settings, network availability, GPS/location accuracy, and Recipient device status. PushPulse does not guarantee that any communication will be delivered, delivered without delay, received, read, or acted upon, or that location data will be accurate.

Customer is responsible for maintaining appropriate emergency response plans, backup communication methods, and personnel training, and for not relying on the Service as a sole means of emergency communication. To the maximum extent permitted by law, PushPulse disclaims liability for any failure or delay in the transmission or receipt of communications and for any action or inaction taken in reliance on the Service. This Section is a material part of the basis of the bargain.

6. Telecommunications, Consent, and Anti-Spam Compliance

The Service enables Customer to send SMS/text, voice, email, and other messages to Recipients. Customer is solely responsible for obtaining and maintaining all consents, opt-ins, and authorizations required to contact its Recipients and for honoring opt-out and revocation requests.

Without limiting the foregoing, Customer represents and warrants that its use of the Service will comply with all applicable laws, regulations, and industry standards governing electronic communications, including as applicable the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the CTIA Messaging Principles and Best Practices, carrier requirements, and A2P 10DLC registration and campaign requirements, and any analogous laws in Customer's jurisdiction (including Canadian anti-spam legislation where applicable).

Customer will: (a) only message Recipients who have provided legally sufficient consent for the type of message sent; (b) maintain records of consent; (c) promptly process opt-outs; (d) not send prohibited content (including content barred by carriers or messaging policies); and (e) provide accurate sender and campaign-registration information. Customer acknowledges that carriers and aggregators may filter, throttle, or block traffic, and that PushPulse may suspend messaging that violates this Section or that places PushPulse's carrier relationships at risk. Customer's indemnification obligations in Section 13 expressly apply to claims arising from Customer's communications and consent practices.

7. Customer Data; Privacy and Security

Ownership. As between the parties, Customer owns all Customer Data. PushPulse claims no ownership of Customer Data.

License to PushPulse. Customer grants PushPulse a limited, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, and support the Service, to prevent or address technical or security issues, and as otherwise instructed by Customer. PushPulse will not sell Customer Data and will not make Customer Data available to other customers of the Service. PushPulse may use aggregated and de-identified data that does not identify Customer, any individual, or any Recipient to operate, improve, and benchmark the Service.

Privacy. PushPulse's collection and use of personal information is described in our Privacy Policy. Where PushPulse processes personal information on Customer's behalf, the parties will, on request, enter into PushPulse's Data Processing Addendum, which is incorporated into the Agreement when executed.

Security. PushPulse maintains administrative, technical, and physical safeguards designed to protect Customer Data appropriate to the nature of the Service, as further described at https://pushpulse.com/security. Customer is responsible for configuring access controls, managing Authorized Users, and using the Service in a manner consistent with applicable legal obligations that apply to Customer's industry or data.

Sensitive and regulated data. Unless expressly agreed in writing (for example, through a signed business associate agreement or comparable instrument), Customer will not submit data subject to specialized regulatory regimes (such as protected health information under HIPAA, payment card data subject to PCI DSS, or similar categories) where the applicable Order Form or plan does not support that data type.

8. Subscriptions, Fees, and Payment

Plans and Order Forms. Fees, included seats, contact limits, included Usage Credits, and other commercial terms are set out in the applicable Order Form or subscription plan. Unless stated otherwise, subscriptions consist of a platform fee plus a seat allotment, with additional usage-based charges for SMS/text, voice, and similar features measured in Usage Credits.

Billing and renewal. Subscriptions are billed in advance on a recurring basis for the billing cycle stated in the Order Form (monthly or annual). Unless either party gives notice of non-renewal before the end of the then-current term as specified in the Order Form, subscriptions automatically renew for successive terms of equal length. Usage Credits are billed in arrears or drawn from a prepaid balance, as specified.

Payment authorization. Customer will provide accurate and complete billing information and a valid payment method, and authorizes PushPulse (and its payment processors) to charge all fees, including renewal and usage fees, to that payment method. If automatic billing fails, PushPulse may issue an invoice payable on the stated due date.

Late payment and taxes. Undisputed amounts not paid when due may accrue interest and may result in suspension under Section 14. Fees are exclusive of taxes; Customer is responsible for all applicable sales, use, and similar taxes, excluding taxes on PushPulse's net income.

Fee changes. PushPulse may change fees effective at the start of a renewal term by giving reasonable prior notice. Continued use after the change takes effect constitutes acceptance of the new fees.

Refunds. Except as required by law or expressly stated in an Order Form, fees and prepaid Usage Credits are non-refundable, and there are no refunds or credits for partial periods, unused Usage Credits, or features not used.

9. Trials, Pilots, and Beta Features

If PushPulse makes a free trial, proof-of-concept, or pilot available, it is provided "as is," for the stated period, and may be modified or withdrawn at any time. PushPulse may also offer features identified as beta, preview, or early access ("Beta Features"). Beta Features are optional, may be changed or discontinued, are excluded from any service-level or support commitments, and are provided without warranty. Use of Beta Features is at Customer's discretion.

10. Third-Party Services and Integrations

The Service may interoperate with third-party products and services, including church and ministry management systems, identity providers, communication carriers and aggregators, access-control and video systems, and other integrations (collectively, "Third-Party Services"). PushPulse does not control and is not responsible for Third-Party Services, their availability, or their terms. Customer's use of a Third-Party Service is governed by that provider's terms, and Customer is responsible for any required licenses, accounts, or authorizations. PushPulse may disable or modify an integration if a Third-Party Service changes, becomes unavailable, or creates a security or compliance risk.

11. Intellectual Property and Feedback

PushPulse IP. The Service, including all software, documentation, designs, and the PushPulse name, logos, and trademarks, is and remains the exclusive property of PushPulse and its licensors and is protected by intellectual-property laws. Customer's trademarks and trade dress may not be used in connection with the Service without prior written consent, and vice versa, except as permitted under Section 16 (Publicity).

Feedback. If Customer or an Authorized User provides suggestions, ideas, or other feedback about the Service, PushPulse may use that feedback without restriction or obligation, and Customer grants PushPulse a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it into the Service.

12. Warranties and Disclaimer

PushPulse warrants that it will provide the Service in a professional and workmanlike manner. Except for that express warranty, and to the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE." PushPulse disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, error-free, or that any communication will be delivered or received. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Indemnification

By Customer. Customer will defend, indemnify, and hold harmless PushPulse and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including attorneys' fees) arising out of or related to: (a) Customer Data; (b) Customer's or its Authorized Users' use of the Service in violation of the Agreement or applicable law; (c) Customer's communications to Recipients and its consent, opt-out, and messaging-compliance practices (including under Section 6); and (d) Customer's emergency response decisions or reliance on the Service contrary to Section 5.

By PushPulse. PushPulse will defend Customer against any third-party claim alleging that the Service, as provided by PushPulse and used in accordance with the Agreement, infringes a U.S. patent, copyright, or trademark, and will indemnify Customer for resulting damages finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data, Third-Party Services, modifications not made by PushPulse, or use of the Service in violation of the Agreement.

Procedure. The indemnified party will promptly notify the indemnifying party of the claim, give the indemnifying party sole control of the defense and settlement (provided no settlement imposes obligations on the indemnified party without consent), and provide reasonable cooperation.

14. Suspension

PushPulse may suspend Customer's or an Authorized User's access to all or part of the Service, with notice where practicable, if: (a) fees are overdue; (b) Customer's use poses a security, legal, or operational risk, including risk to PushPulse's carrier or vendor relationships; (c) required by law or by a Third-Party Service; or (d) Customer materially breaches the Agreement. PushPulse will restore access promptly once the underlying issue is resolved. Suspension does not relieve Customer of its payment obligations.

15. Term, Termination, and Effect

Term. The Agreement begins when you first accept these Terms or sign an Order Form and continues for the subscription term(s) specified, including renewals.

Termination. Either party may terminate the Agreement for the other party's material breach that remains uncured 30 days after written notice. Either party may terminate for the other's insolvency or bankruptcy. Customer may stop using the Service at any time, but termination does not entitle Customer to a refund except as expressly provided.

Effect of termination. Upon termination or expiration, Customer's right to access the Service ends. Customer may export Customer Data through available tools during the subscription term and for a limited period afterward as described in the Service or applicable Order Form; thereafter, PushPulse may delete Customer Data in the ordinary course, subject to legal retention requirements and the Privacy Policy.

Survival. Provisions that by their nature should survive termination will survive, including Sections 5–7, 11–13, 17, and 18.

16. Publicity

PushPulse may identify Customer as a customer and use Customer's name and logo on its website and in marketing materials, consistent with any usage guidelines Customer provides. Customer may opt out by contacting support@pushpulse.com, after which PushPulse will cease new uses within a reasonable time. Any testimonial or case study will be used only as authorized by Customer.

17. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) each party's total aggregate liability arising out of or related to the Agreement will not exceed the total fees paid or payable by Customer to PushPulse in the twelve (12) months preceding the event giving rise to the claim.

These limitations do not apply to: Customer's payment obligations; Customer's indemnification obligations under Section 13; or either party's liability for fraud, willful misconduct, or gross negligence, or any other liability that cannot be limited under applicable law. The parties agree that these limitations reflect a reasonable allocation of risk and are a material part of the basis of the bargain. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

18. Governing Law and Dispute Resolution

The Agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting the other party. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party consents to personal jurisdiction and venue there, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"), including the Service's non-public features, pricing, and Customer Data. The receiving party will use Confidential Information only to perform under the Agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations. This Section does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known without obligation, or is independently developed, and does not prevent disclosure required by law (with notice where permitted).

20. Export and Sanctions Compliance

Customer will comply with all applicable export-control and economic-sanctions laws and will not use or provide access to the Service in violation of such laws, including to any embargoed jurisdiction or restricted party. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any such jurisdiction and is not a restricted party.

21. Copyright and DMCA

PushPulse respects intellectual-property rights and will respond to clear notices of alleged copyright infringement. To submit a notice under the Digital Millennium Copyright Act, send a written notice to dmca@pushpulse.com with the subject "Copyright Infringement" that includes: (a) a physical or electronic signature of the rights holder or authorized agent; (b) identification of the copyrighted work claimed to be infringed; (c) identification and location of the allegedly infringing material; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. Misrepresentations may result in liability. PushPulse may terminate the accounts of repeat infringers.

22. Changes to the Service and to These Terms

PushPulse may modify, enhance, or discontinue features of the Service over time. PushPulse will not materially reduce the core functionality of a paid subscription during a paid term without providing a substantially similar alternative or a pro-rated refund.

PushPulse may update these Terms by posting the revised version with a new "Last Revised" date and, for material changes, providing reasonable advance notice (for example, by email to account administrators or in-product notice). Changes take effect at the start of the next renewal term or as otherwise stated in the notice. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service.

23. General

Assignment. Neither party may assign the Agreement without the other's consent, except that either party may assign it to a successor in connection with a merger, acquisition, or sale of substantially all assets, with notice.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier or internet outages, natural disasters, labor disputes, and governmental actions.

Notices. Legal notices to PushPulse should be sent to support@pushpulse.com (with a copy to any address PushPulse designates). Notices to Customer may be sent to the email associated with the account.

Independent contractors. The parties are independent contractors; the Agreement creates no partnership, agency, or employment relationship.

Waiver and severability. A failure to enforce a provision is not a waiver. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain in effect.

Entire agreement. The Agreement is the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous agreements on that subject. In the event of a conflict, a signed Order Form or master agreement controls over these Terms, and these Terms control over the Privacy Policy except on matters of personal-data handling.

24. Contact Us

Questions about these Terms or requests for support can be sent to:

PushPulse, Inc. Email: support@pushpulse.com

By using the Service, you acknowledge that you have read these Terms and agree to be bound by them.