Streamlining Communication in Kids Ministry for a Seamless Sunday Experience

Missy O’Connor, Kids Ministries Director at NorthPoint Church, oversees a thriving Sunday program that includes two services each week at their single campus, which welcomes an average of 1,000 attendees onsite. Her team manages 10 classrooms dedicated to the spiritual growth of around 210 kids, from babies through 5th grade. With a dedicated volunteer base of 160+ youth and adults, Missy and her team ensure a safe, engaging, and impactful experience for all families who attend.

Before adopting PushPulse, communication during Sunday services at NorthPoint Church was a significant challenge for Missy. The team relied heavily on text messaging to coordinate between staff and volunteers, but this method often fell short, especially during peak service times.

"Since we couldn’t always reach each other instantly," Missy explains, "it meant volunteers had to send youth to physically search around the church for me or our nursery coordinator if there was an urgent need. If I was sitting in the service, it made it that much harder to respond quickly." The process, though well-intentioned, created added stress for staff and sometimes even disrupted the experience for others.

When it came time to find a solution for more streamlined communication, she knew PushPulse would be a great fit for NorthPoint Church’s Kids Ministry. The platform offered the ideal balance of efficiency and customization, allowing the team to connect with all staff and volunteers simultaneously—no matter where they were in the building.

"PushPulse was a great opportunity for us to connect or share information with our whole team in an efficient manner," Missy shares. "We can create notifications that are specific to the needs we have." This flexibility has allowed Missy’s team to address everything from simple updates to urgent notifications, ensuring that the right information reaches the right people, right when they need it.

At NorthPoint Church, PushPulse has become an essential tool for Sunday mornings in the Kids Ministry, where smooth communication across classrooms is crucial. For Missy and her team, the platform has enabled quick and reliable interactions between volunteers and staff, making it easier to address needs as they arise in real time.

"We use PushPulse on Sunday mornings in our kid's ministry classrooms," Missy explains. "It allows volunteers and staff members to quickly communicate with one another." Whether sharing updates, coordinating activities, or responding to unexpected situations, PushPulse has streamlined communication, creating a more connected and responsive environment for everyone involved.

PushPulse offers several standout features, but one in particular has become a favorite: the "Last Song" notification. This feature alerts volunteers that parents will be arriving to pick up their children within the next five minutes, giving them just enough time to wrap up activities and bring lessons to a smooth close.

"This helps our volunteers know that parents will be picking up kids in the next five minutes, so they have time to wrap up and close their lesson before parents arrive," Missy shares. Another feature she appreciates is PushPulse’s flexibility. "The notifications are customizable, and we can edit or change them as our needs change." This adaptability has allowed the Kids Ministry to keep up with evolving demands, making communication easier and more tailored week after week.

Since introducing PushPulse, Sunday mornings have become significantly smoother for Missy and her team in the Kids Ministry at NorthPoint Church. The days of searching for staff members or juggling endless text messages are gone, replaced by a streamlined, reliable communication process.

"Now, we have clear Sunday morning communication!" Missy says. With everyone connected on one platform, volunteers and staff can focus on creating a welcoming, organized experience for kids and parents alike. PushPulse has transformed the way the team operates, bringing a new level of ease and clarity to their busy mornings.

When asked who would benefit most from using PushPulse, Missy O’Connor immediately points to organizations where streamlined communication is essential. "I would recommend PushPulse for churches, daycares, and schools," she says. For these environments, where staff and volunteers need to stay connected and responsive, PushPulse offers a reliable, easy-to-use platform for seamless coordination.

From coordinating classroom activities to sending important updates, Missy believes that any organization with similar needs for effective, real-time communication would find PushPulse invaluable.